OUTBOUND AGENT: CONTACT CENTRE REF NO: HR 5/1/2/3/22
SALARY : R218 064 per annum
CENTRE : Compensation Fund, Pretoria
REQUIREMENTS : Grade 12. No Experience. Knowledge: Compensation Fund objectives and
business functions. Relevant Fund policies, procedures and processes.
Human anatomy/ Biology. Stakeholders and Customers. Customer Service
(Batho Pele Principles). Risk Awareness. COIDA. COIDA tariffs. Technical
Knowledge. Legislative Requirements: COIDA. Constitution Act. Public service
Act. Occupational Health and Safety Act (OHS). PFMA and National Treasury
Regulations. Skills: Required Technical Proficiency. Business Writing Skills.
Data Capturing. Data and records management. Telephone Skills.
DUTIES : Process escalated queries received from telephone calls, faxes and e-mails.
Make effective use of the integrated information system. Perform continuous
process improvements.
ENQUIRIES : Ms EN Mokgalapa Tel: (082) 783 9414
APPLICATIONS : Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver
at 167 Thabo Sehume & Madiba Street, Delta Heights Building.
FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration,
Compensation Fund.
NOTE : Coloure
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