AGENT: WALK-IN-CENTRE REF NO: HR 5/1/2/3/21
SALARY : R218 064 per annum
CENTRE : Compensation Fund, Pretoria
REQUIREMENTS : Grade 12. No Experience. Knowledge: Compensation Fund mandate. Contact
Centre vision and objectives. Contact Centre performance requirements.
Compensation Fund products. Compensation Fund Value Chain. Relevant
Fund policies, procedures and processes. Customer care (Batho Pele
Principles). Fund values. Legislative Requirements: COIDA act, Regulations
and Policies. Public Service Act. Occupational Health and Safety Act (OHS).
PFMA and National Treasury Regulations. General knowledge of the Public
Service Regulation. Skills: Technical Proficiency in Customer Care. Business
writing skills. Information technology skills. IT operating systems. Data
capturing. Data and records management. Telephone skills and Customer
Care etiquette
DUTIES : Attend to public enquiries. Make effective use of integrated information system.
Perform continuous process improvement.
ENQUIRIES : Ms EN Mokgalapa at (082) 783 9414
APPLICATIONS : Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver
at 167 Thabo Sehume & Madiba Street, Delta Heights Building
FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration,
Compensation Fund.
NOTE : Coloureds, Indians Whites and Persons with disabilities are encouraged to
apply
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