INBOUND AGENT REF NO: HR 5/1/2/3/53 (X3 POSTS)
SALARY : R211 713 per annum
CENTRE : Compensation Fund, Pretoria
REQUIREMENTS : Grade 12 certificate. No Experience required Core Knowledge: Compensation
Fund mandate. Contact Centre vision and objectives. Contact Centre
performance requirements. Customer care (Batho Pele Principles). Telephone
Etiquette. Legislative requirements: COIDA Act. Public Service Regulations.
PFMA and Treasury Regulations. Skills: Data Capturing. Computer literacy.
Listening skills. Communication Skills. Interpersonal skills. Customer focused.
Teamwork and collaboration. Self and time management. Attention to detail.
Analytical thinking. Honesty, integrity and work ethic. Adaptation to change
(resilience). Self-motivated. Accuracy.
DUTIES : Receive and process incoming calls. Conduct basic back office functions.
Perform continuous process improvements.
ENQUIRIES : Mashilo Mangena Tel No: 012 319 9140
APPLICATIONS : Direct your applications to: Jobs-CF17@labour.gov.za
NOTE : Coloureds, Indians Whites and Persons with disabilities are encouraged to
apply.
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